Terms & Conditions

Acceptance of Terms

By accessing the Rapha Homecare website or enrolling in our SMS customer-care program, you agree to these Terms and Conditions. If you do not agree with these terms, do not use the website or SMS services.

Purpose of the SMS Program

The Rapha Homecare SMS program provides customer-care communications related to:

• Care scheduling
• Appointment reminders
• Service updates
• Caregiver coordination
• Follow-up communications
• Client support
• Veteran benefit assistance communications
• General customer service notifications

The SMS program is intended to assist current or prospective clients, their authorized representatives, caregivers, and employees.

Consent to Receive Messages

• By providing your mobile phone number and opting in, you consent to receive text messages from Rapha Homecare.
• Consent is not a condition of purchasing services.
• You represent that you are the authorized user of the mobile number provided.

Message Frequency

Message frequency may vary depending on your relationship with Rapha Homecare and the services requested or provided.

Message and Data Rates

• Message and data rates may apply.
• Charges are determined by your wireless carrier and service plan.
• Rapha Homecare is not responsible for carrier fees or charges.

STOP and HELP Instructions

• To stop receiving text messages, reply STOP.
• After opting out, you may receive one final message confirming your removal from the SMS program.
• For assistance, reply HELP.
• You may also contact us directly using the contact information below.

User Responsibilities

You agree to:

• Provide accurate information
• Maintain control of your mobile number
• Notify us of any changes to contact information
• Use the website and services lawfully

Service Availability

SMS delivery is subject to:

• Carrier availability
• Network availability
• Device compatibility
• System maintenance

Rapha Homecare does not guarantee uninterrupted delivery of messages.

Intellectual Property

All website content, logos, trademarks, text, images, and materials are owned by or licensed to Rapha Homecare and may not be copied or used without permission.

Limitation of Liability

To the fullest extent permitted by law, Rapha Homecare shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

• Website use
• SMS communications
• Service interruptions
• Transmission delays
• Carrier-related issues

Indemnification

Users agree to indemnify and hold Rapha Homecare harmless from claims arising from misuse of the website, SMS services, or violations of these Terms.

Termination

Rapha Homecare reserves the right to suspend or terminate access to its website or SMS services at any time for misuse, abuse, security concerns, or legal compliance requirements.

Governing Law

These Terms and Conditions shall be governed by the laws of the State of California without regard to conflict-of-law principles.

Dispute Resolution

Any dispute arising from these Terms shall first be addressed through good-faith negotiations. If unresolved, disputes shall be brought in a court of competent jurisdiction located in Sacramento County, California.